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Knowledge Base of Innovative E-Government Practices

The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.

Web Site of the City of Issy-les-Moulineaux
Institution: City of Issy-les-Moulineaux
Theme: Citizens’ Service Delivery
Implementation Date: Jan 01, 1996
Summary: At the instigation of its Mayor, André Santini, former Minister and Member of Parliament, Issy-les-Moulineaux, a city of 63,000 inhabitants located southwest of Paris, adopted a Local Information Plan in 1996, transforming Issy-les-Moulineaux into a cyber-city at the forefront of e-democracy and e-government.

The city strategy put forward e-democracy as a key enabler in responding to four major issues of local, national, European and international public life:

• E-government as an enabler of the transformation of public administration and services in a simpler, more transparent and more effective manner (ICTs are means and not ends);

• E-citizenship and the emergence of a new form of citizenship. The rapid developments of ICT and their impact on the modernization of the State have created a new type of citizen, who is better informed and expects more of his/her public services;

• The digital divide. This issue affects everyone and cannot be resolved while citizens remain unequal in skills and in access to the information society. An effective local information plan must take this issue into account and apply appropriate solutions to tackle it; and

• E-voting. As e-democracy or e-government involves mainly socio-economic concerns, e-voting must first respond efficiently and adequately to the key ethical, legal and socio-political issues required by the democratic process. These include network security, secrecy and anonymity, opportunity for equal access and the essential principle of voting sanctity. The need to address these issues is behind Issy e-voting trials.
Impact: The impact and results of this strategy, especially in the historical context of the rapid emergence and evolution of ICTs, are tangible and measurable:

• The position of Issy-les-Moulineaux as an internationally recognized cyber-city. In 2005, Issy-les-Moulineaux was recognized as the seventh Top Intelligent Community worldwide. It has also experienced economic growth by using ICT as an economic enabler, providing 70,000 jobs to its 63,000 inhabitants, representing an increase of 55 per cent in a 10-year period;

• Lower fiscal burden. The transformation of Issy-les-Moulineaux has enabled it to reduce the fiscal burden for both citizens and businesses. In 2005, the city ranked 96th out of 110 French cities of more than 50,000 inhabitants in terms of fiscal burden;

• Better and more efficient control over public spending. Between 1990 and 2004, the population of Issy-les-Moulineaux increased by 35 per cent (from 46,000 to 63,000 inhabitants). The use of ICT as an enabler and a transformer of public services has contributed to meeting this challenge to the city’s civil service through the re-engineering of administrative processes to a more productive and efficient level without increasing the city’s workforce.

• Greater citizen participation in local life. By promoting and developing a new form of citizenship enabled and empowered by ICT, Issy-les-Moulineaux has succeeded in integrating its citizens into the democratic life and decision-making process of the local community.
Source: Politech Institute
Project Home URL: http://www.issy.com/Rub.cfm?Esp=1&Rub=8

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