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Knowledge Base of Innovative E-Government Practices

The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.

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CAT365 Citizens’ Portal
Institution: CAT365
Consorci Administració Oberta de Catalunya
Theme: Government Portal
Implementation Date: Oct 08, 2004
Summary: Currently, there is a great deal of information about available resources and services that deal with the range of options that a citizen has for studying and training.

However, the opportunities, although wide ranging and of good quality, are distributed across different web sites depending on a set of common criteria: who provides the service, who provides the teaching and whether the teaching is regulated by a body that awards qualifications.

A similar problem is encountered when someone is looking for a job or when an entrepreneur wants to set up a business.

The CAT365 citizens’ portal (http://www.cat365.net/) provides access to information on resources and services available to citizens to enable them to educate and train themselves well, to find a good job, and to create a business – three ways to reinforce competitiveness in Catalonia.

In addition to electronic delivery and access to services, the project also provides for face-to-face interactions between the customer and service provider supported by information technology-based systems via walk-in customer centres.
Impact: The CAT365 citizen's portal integrates the content based on life events that correspond to the citizen's specific needs: how to obtain training, how to find employment and who can help to set up a company.

The integration of all existing services and information, based on simple criteria that guide the citizen to the specific resource needed, is a product with important added value. For example, public services are accessible 24 hours a day, seven days a week.

Citizens’ dealings with the administration have been simplified and citizens can obtain the desired services smoothly and quickly. In addition, the administration enjoys large economies of scale and its image has improved.
Source: European (Europa)
Project Home URL: http://www.cat365.net
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