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Knowledge Base of Innovative E-Government Practices

The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.

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Informe ZABALIK
Institution: The Basque Parliament
Theme: Information Access, E-Participation
Implementation Date: Feb 01, 2006
Summary: Zabalik, which means ‘open’ in the Basque language, is basically an electronic mail distribution list offering to any citizen, association or institution free information and direct access to all the documentation contained in the databases of the Basque Parliament regarding the parliamentary initiatives and debates linked to the themes in which the user expresses a specific interest.

In addition to the basic characteristics of any Internet product, this service also offers pro-activity and segmentation. Users, as a matter of fact, can join the service from the Basque Parliament web site simply by indicating the electronic mail address to which they wish the messages to be sent.

To formalise their registration, they must choose from a list of around one hundred themes and create a personalised profile designed to ensure that each user only receives information about the themes that interest him/her.


The service is designed to enable users to learn more about their selected parliamentary initiatives from their entry in the register to the moment of culmination. It also enables access to all the material generated in real time and offers users the opportunity of contacting parliamentary groups directly at any point of the process by sending messages over the e-mail.
Impact: By June 2006 the service had 1,500 users and has served to increase the number of visits to the Basque Parliament web site by 600%, as well as augmenting both the depth and duration of these visits. The site currently deals with 700,000 hits per month made by 25,000 people.

Zabalik is also used to facilitate data exchange between the Basque Government and Parliament. One hundred and fourteen of the subscribers, as of June 2, 2006, were high-ranking officials in the Basque administration who were interested in receiving up-to-date information about the initiatives that affect them.
Source: http://www.parlamento.euskadi.net
Project Home URL: http://www.parlamento.euskadi.net
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