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Knowledge Base of Innovative E-Government Practices

The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.

Online Labour Market
Institution: Emploi-Québec
Implementation Date: Oct 08, 2005
Summary: The online labour market, available at www.emploiquebec.net, is a unique, universal and free Web counter with the aim of full employment in Quebec.

Through online placements, it provides access to placement services that support and facilitate the encounter between employers and job seekers. Indeed, by means of online interactive multimedia training, the online labour market provides indispensable information about professions, training and branches of industry.

These online services also allow for better coordination and adjustment between the characteristics of the workforce and the needs of the labour market.

Emploi-Québec services can be found across the province of Quebec. The services are offered in 17 regional branches, often in collaboration with organizations from the same geographical area, mainly centres locaux d’emploi (local employment centres),
Impact: The online labour market is a valuable Internet tool that provides benefits to the population through the improvement of service delivery.

Hence, the importance and the quality of such an electronic service have been recognized by two big Canadian associations in the computer science arena.

Owing to this online labour market, Emploi-Québec has won two prizes for excellence awarded by the Canadian Information Productivity Awards: the Silver Award of Excellence in the customer service category and one of the four prizes known as the Gold Best of Category Award.

In addition, the online labour market has received the OCTAS prize for online governmental services awarded by the Quebec computer science association.

These prizes underline the efficiency of an exceptional data processing system that has provided major customer benefits.
Source: Emploi-Québec
Project Home URL: http://imt.emploiquebec.net/mtg/inter/noncache/contenu/asp/mtg941_accueil_angl_01.asp

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