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Knowledge Base of Innovative E-Government Practices

The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.

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Vancouver.ca: Web Site of the City of Vancouver
Institution: City of Vancouver
Theme: Electronic and Mobile Government, ICT for MDGs, Knowledge Management in Government, Citizen Engagement, Institution and HR Management
Implementation Date: Oct 08, 2004
Summary: The mission of the City of Vancouver is to create a great city of communities that cares about its people, its environment and opportunities to live, work and prosper.
 
Vancouver.ca is a comprehensive web site that attempts to meet this challenge. The priority of the city was to develop a web site that contained a wide range of detailed information in order to promote awareness of civic programmes and services and provide access to them.

The web site thus promotes content designed to inform, educate and engage citizens in local issues while also providing convenient online services, such as the ability to purchase business licences or pay for tickets over the Internet
Impact: Vancouver.ca provides citizens with an integrated portal that enables access to information on all facets of life in Vancouver.

Citizens in, and visitors to, the city need to visit only one source of information, which saves them time while keeping them informed.

The web site also responds to the needs of businesses and government agencies.

In addition, Vancouver.ca is one of the most environmentally friendly portals, providing tips and suggestions on recycling, keeping Vancouver green and clean, and what the ordinary citizen can do to maintain the quality of life that the city has to offer.
Source: ITU
Project Home URL: http://www.vancouver.ca
Documents:
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