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Knowledge Base of Innovative E-Government Practices

The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.

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Citizen Portal
Institution: Secretaría de la Función Pública
Implementation Date: Jan 01, 2003
Summary: The citizen portal is one of the most important lines of action of the Digital Government Strategy in Mexico.

Based on the President’s Good Government Agenda, it incorporates the six strategic principles of executive power: transparency, low cost, professionalization, digitalization, quality and improved regulation.

As part of the e-Mexico National System, it functions as the single point of access to government services and information and acts as a content supplier for the e-Mexico portal.

In order to eliminate inefficiency in the provision of public services, the citizen portal seeks to provide citizens with state-of-the art customer service in a seamless relationship.

It enables access to different services and content in the fields of e-government, e-health, e-economy, e-education, culture, democracy, sports, family, jobs, business, security, transportation, tourism, migration and the environment.

The portal incorporates a customer-relationship management strategy to satisfy the main users’ needs.

It uses a technological platform that enables interoperability and standardization among the various government offices.
Impact: This project has resulted in additional and enhanced services as well as better access to services for citizens.

It helps to eliminate wasteful spending with respect to procedures and bureaucratic waste and encourages citizen involvement and participation in government decision-making.

The growing recognition and popularity of the portal are reflected in the sheer number of more than 600,000 users per month.
Source: Stockholm Challenge Award
Project Home URL: http://www.gob.mx
Documents:
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