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Knowledge Base of Innovative E-Government Practices

The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.

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The Tramitanet Portal
Institution: Secretaria de Contraloría y Desarrollo Administrativo)
Theme: ICT for MDGs
Implementation Date: Jan 01, 2002
Summary: The Tramitanet Portal of Government of Mexico consists of an online catalog of approximately 2064 federal and state forms made available 24 hours a day, 7 days a week.

For each form (tramite) included in the catalog, information is provided regarding the basic procedural steps to be followed, the required supporting documentation, the location and working hours of the government office(s) at which the form must be submitted, the official cost of obtaining and filing the form (if any), and a downloadable version of about two dozen forms.
Impact: The benefits of the Tramitanet Portal have been significant.

The automation and disintermediation of the tramite process has:
  • Contributed to the mitigation of information failure (in the specific context of administrative transactions)
  • Improved the quality and efficiency of government services
  • Strengthened citizen and investor confidence in Mexico’s public administration
  • Amplified the opportunities for securing accountability
  • Enhanced Mexico’s capacity for compliance with its obligations under the Inter-American Convention Against Corruption and the OECD’s Convention on Combating Bribery of Foreign Public Officials
Source: Institute for Connectivity in the Americas (ICA)
Project Home URL: http://www.tramitanet.gob.mx
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