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Knowledge Base of Innovative E-Government Practices

The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.

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Electronic Tax Payment System
Institution: Administración Federal de Ingresos Públicos
Theme: Internet Governance
Implementation Date: Jan 01, 2002
Summary: The project to enhance the already-existing web site in order to enable the electronic payment of taxes started in October 2002. It took eight months for the web site to be fully operational. The main objective of this solution is to enable the modernization of the management of the contributory system, thereby increasing its efficiency and transparency. The system has been gradually expanded in order to make it accessible to additional groups of taxpayers, the purpose being to include all the different groups of contributors (i.e., both legal entities and individuals). The web site offers such services as online submission of tax return forms and payment of taxes, printouts of invoices and access to customs procedures.
Impact: Users greatly appreciate the possibility of submitting all the documentation relating to tax payment via the Web instead of in person or through the banking system. In fact, more than 30 per cent of the users submit the forms outside of the official working hours of the public offices or the banks. This points to an improvement in the quality of the service through the satisfaction of a demand that had not been contemplated earlier.
Source: Organization of American States
Project Home URL: http://www.afip.gov.ar (in Spanish)
Documents:
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