The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.
Customs Service Online
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| Institution: |
National Customs of Bolivia
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| Theme: |
Information Access,
Citizens’ Service Delivery,
E-Customs
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| Implementation Date: |
Jan 01, 2002 |
| Summary: |
Bolivia’s National Customs has initiated an administrative reform and modernization process with a strong computer science component. The computer science architecture introduced is centrally operated, so that all the country’s customs and foreign trade operators are connected to the national office through the Internet. The national office has a main server which processes and stores all foreign trade operations. Transactions are carried out on-line, in real time, without transcription processes and avoiding subsequent quality controls.
The system is organized as Intranet and Extranet. The first is a private network which can only be acceded by authorized persons (foreign trade personnel and operators), via LAN or EDI. The second is an Internet Web Portal which is open to anyone navigating in the network. The services include: on-line reporting forms, enquiries and suggestions, enquiries regarding present tariffs, enquiries regarding declarations by exporters, on-line registration of vehicles to be brought into the country and verification of certificates of origin.
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| Impact: |
The online customs system brings significant benefits for all its users and the country. It strengthens customs operations and allows automated registration of customs procedures. It also facilitates foreign trade operations and increases the institution’s transparency and efficiency. |
| Source: |
Institute for Connectivity in the Americas (ICA) |
| Project Home URL: |
http://www.aduana.gov.bo (only available in Spanish) |
| Documents: |
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