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Knowledge Base of Innovative E-Government Practices

The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.

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Telecentre Manager Software
Institution: SATELLIFE
Theme: Institution and HR Management
Implementation Date: Jan 01, 2002
Summary: UgaBYTES Initiative is a Ugandan NGO that works to support the integration of ICT into the development efforts of the country. In 2002, it introduced a software package (Telecentre Manager) aimed at facilitating the work of telecentre managers by tracking users' activities. The software is designed to help managers to make informed decisions on how to better manage their scarce resources. The Telecentre Manager software was distributed free of charge with training.
 
Telecentre Manager can generate an auto user registration report and an auto daily user report from the user’s identification number. This number enables managers to track usage without having to acquire any further information from the users.
 
Many Ugandan telecentres are using this software to manage their business.


Impact: The Telecentre Manager software helps managers at telecentres in Uganda to track users' activities each time that they use telecentre services and to make informed decisions. The focus on rural communities has enabled UgaBYTES Initiative to take a leading role in building capacity in ICTs.

UgaBYTES Initiative maintains a lead in rural ICT developmental research, monitoring and evaluation and thus continuously updates the Telecentre Manager software. This creates a high confidence level for the software users, especially since most rural telecentres cannot afford a great deal of ICT support. Rural telecentres are able to keep their costs down, maintain a sufficient clientele and provide valuable support to the community.


Source: ITU
Project Home URL: http://www.ugabytes.org
Documents:
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