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Knowledge Base of Innovative E-Government Practices

The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.

Multipurpose Community Telecentre Network
Institution: International Telecommunication Union
Theme: Electronic and Mobile Government, Internet Governance
Implementation Date: Jan 01, 2005
Summary: The overall objective of the project on a multipurpose community telecentre network for African Women is to contribute to the creation of an enabling environment where women will actively participate in the development process and expand their role in ICTs.

The bottom-up initiative was requested by the following African countries: Benin, Burundi, the Central African Republic, the Congo, the Democratic Republic of the Congo, the Gambia, Guinea Bissau, Kenya, Malawi, Rwanda, the United Republic of Tanzania and Zambia.

The project has established a network of 100 multipurpose community telecentres in more than 20 African countries. The telecentres are owned and managed by women, providing public telephone, fax and Internet connectivity and e-mail as well as basic information. These services will enhance the development of sectors such as education, health, e-commerce, agriculture and the informal sector of business traditionally operated by African women. The project is estimated to cost approximately US$1 million.

Multipurpose community telecentres have developed links with educators and share their facilities to train users in computer literacy, use of computer applications, the Internet and e-mail. The educators involved also provide technical support in the use of the services of the telecentres.

Impact: Multipurpose community telecentres have created employment opportunities for women and have enhanced their management and technical skills. They also have facilitated affordable and easy access to basic telecommunication and information services in the communities that they serve, which should lead to better conditions in these communities.

Through the management and ownership of the telecentres, African women have the possibility of becoming professional businesswomen and creating greater wealth for themselves and their families.

Source: ITU
Project Home URL: http://www.itu.int/ITU-D/univ_access/telecentres/

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