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Knowledge Base of Innovative E-Government Practices

The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.

Government for Citizen (G4C) Civic Service Innovation System
Institution: Ministry of Government Administration and Home Affairs
Theme: Electronic and Mobile Government, Internet Governance
Implementation Date: Jul 01, 2000

The Government for Citizen (G4C) civic service innovation system, an integrated Internet portal site (www.egov.go.kr), has been promoted by the Ministry of Government Administration and Home Affairs. The system has been designed to:

• Serve as the foundation for various e-government services such as a digital form management system, a digital signature authentication service, an online payment system and a digital document issuing system, and

• Achieve maximum convenience for civic service applicants by handling their entire processes online (including an information search service, online application for the civic service, and viewing and issuance of certificates or documents) and by minimizing the number of documents that applicants are required to submit for their civic service requests by having different government offices share information online.

The system offers the following key services:

• A single service window (www.egov.go.kr) that provides information on all government offices, which are linked together into an integrated Internet portal site that represents the government;

• Information on over 4,000 civic services handled by government offices, including the handling agency’s name, processes, fees, documents required, and applicable legal provisions, through the unified e-government portal site; and

• Handling of over 410 types of civic service requests directly on the unified Internet portal site irrespective of whether citizens will receive the requested documents by postal service, directly on the Internet, or through their local government office as designated by them.

Impact: The G4C service has had the following impact on citizens and the government offices. First, since citizens may enter their civic service requests electronically on the Internet from their home or office, receive the outcome by mail or view it on the Internet, and print the outcome output on their own printer using the Internet issuance service, they can save time and money spent on visiting government offices or using third-party service agents. In addition, efficiency and transparency in the civic service have increased as the new system has greatly reduced various government certificates issued by public servants personally to citizens. Finally, administrative savings have been achieved owing to the sizeable reduction in the number of government-certified documents that citizens must obtain from one government office to submit to another since government offices now share such information.
Source: of Government Administration and Home Affairs
Project Home URL: http://www.korea.go.kr/eng/index_portal.html

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