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Knowledge Base of Innovative E-Government Practices

The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.

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Upper Hutt City Council Web Site
Institution: Upper Hutt City Council
Theme: Electronic and Mobile Government, ICT for MDGs, Knowledge Management in Government, Citizen Engagement, Institution and HR Management
Implementation Date: Jan 01, 2003
Summary: Prior to the online service provided by the Upper Hutt City Council, people visited the Council and asked for a “property packet”, that is, a paper-based file containing information on the property in which they were interested. Significantly, 60 per cent of Upper Hutt residents work outside the area, and workers needed to take time off to come in to the Council offices to look at records in person. The Council wanted to make it easier for people to obtain property and rates information.

Since February 2003, the Upper Hutt City Council-held property information has been available online using an application called XPLORER. The Upper Hutt City Council has been giving people access to land information, including aerial photographs.

The uniqueness of the Council service lies in the functionality that it provides for people. Through XPLORER, which uses GIS technology, the Council offers a fast, free and easy way to find details about local property. The Auckland Regional Council, the Carterton District Council and the Ministry of Economic Development (Crown Minerals) are also using XPLORER technology.
Impact: The Upper Hutt City Council has a strong customer focus and emphasis on public access to information as demonstrated by its web site, where several services are brought together for visitors and residents.

The online service has resulted in greater convenience. People can still come to the Council offices for property records if they prefer, but XPLORER enables them to find information more easily on rates, property values, etc. by themselves and at a time that suits them.

The service has been extremely popular, with 26,000 maps downloaded per month. Council staff noticed a reduction in the number of people seeking property information in person as the online service became more widely used. They now refer property enquiries to their web site. This saves staff time and minimizes the time it takes for people to obtain Council information.
Source: Government of New Zealand
Project Home URL: http://www.uhcc.govt.nz
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