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Knowledge Base of Innovative E-Government Practices

The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.

Victoria - The Land Channel website
Institution: Land Exchange (LX - Ministry for Conservation and Management, State of Victoria)
Implementation Date: Dec 01, 2000
Summary: The property market is one of the critical industries for creating wealth and growth in the State of Victoria. It is estimated that the market operates on an average annual turnover of A$44 billion. However, the system currently in place for the delivery of information and transactions is still relatively primitive and predominantly paper-based.

In order to address this problem, Land Exchange (LX) has established an online environment, the Land Channel website, where people can exchange land-related information and conduct transactions via the Internet. Core functionalities of the website comprise the electronic settlement, lodgment and registration of interests so that people can transfer ownership of land via the Internet; the electronic registration of planning applications so that subdivision and consolidation planning applications can be lodged, referred, tracked and paid for online, and the on-line access system that allows for the identification of Crown land and the determination of its status
Impact: Thanks to the Land Channel, the difficulty of obtaining information from a variety of government departments and agencies is a thing of the past. Users are guided directly to the details they need and provided with links to related information and referrals to other sources. Government services are now more accessible to businesses and individuals. The Land Channel lowers the cost of customers doing business and opens up new opportunities for all Victorians.
Source: http://www.egov.vic.gov.au
Project Home URL: http://www.land.vic.gov.au

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