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Knowledge Base of Innovative E-Government Practices

The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.

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Home Office Scheme
Institution: Urban Redevelopment Authority (URA)
Theme: Electronic and Mobile Government
Implementation Date: Jun 10, 2003
Summary: The Urban Redevelopment Authority (URA) has implemented an e-commerce application with convenient e-payment modes such as Visa and MasterCard credit cards and American Express Card Internet Banking Direct Debit to enable customers to complete the entire e-service, from registration to instantaneous delivery of the e-service. It enables buying and selling of goods and services online electronically, which include e-retailing, gathering of information on demographics for commercial purposes, online transaction security and business-to-business data exchange. An example of this is the Home Office Registration e-service, where technology is exploited to enable business process re-engineering. This has brought about a mindset change, which in turn has triggered policy reviews to allow a quantum leap in service improvement and internal productivity.

The Home Office scheme was introduced by the Housing and Development Board and URA on 10 June 2003 to give would-be entrepreneurs the flexibility to conduct business from their homes. Under this scheme, homeowners of both private and Board properties can conduct small-scale business in their homes as long as they satisfy certain conditions.
Impact: The Home Office Registration e-service was very well received by the public. By the end of July 2003, more than 3,000 homeowners had jumped on the bandwagon to run businesses such as computer design, information technology accounting, management consultancy and software programming. By 2005, more than 17,000 approved applications had been received. Examples of home businesses that have been set up include information technology consultancies, Web design, real estate services and advertising. Users of the Home Office Registration e-service have praised the lower registration cost that contributes to lower business costs, the flexibility of applying from their homes, savings in commuting time and instantaneous approval as the key benefits of the e-service.
Source: Urban Redevelopment Authority
Project Home URL: http://www.ura.gov.sg/skyline/skyline03/skyline03-04/text/work@home.html
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