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The e-Enabled Child
Institution: The Reach Agency
Theme: Institution and HR Management
Implementation Date: Jan 01, 2003
Summary: The e-Enabled child benefit service in Ireland supports the automatic and proactive allocation of a child’s Personal Public Service (PPS) Number and the initiation of the child benefit claim after the registration of the birth of a child.

This eliminates the need for customers to furnish a birth certificate to authenticate their claim and, for many, also eliminates the need to complete an application form. Births are registered in a two-stage process.

Following the birth the hospital or midwife notifies the local Registrar of Births of the relevant details. This is done by completing a Birth Notification Form and sending it to the local Registrar or, in the case of some maternity hospitals, via an electronic interface between the hospital computer system and the civil registration computer system.

The specific case of e-enablement of the child benefit service is part of a wider programme to e-enable Life Event Data in Ireland, and in relation to this overall goal, the specific objectives are to automatically and proactively initiate the process of claiming for child benefit for all new births in Ireland and eliminate the need for customers to submit a physical birth certificate when making a claim for child benefit for a new born baby.

The Reach agency which is responsible for the technical development was awarded in the framework of the eEurope Awards for eGovernment 2003 for the IAM-Service which has a central role in the service provision.
Impact: Main indicators of impact and results are the outreach of service provision and the effects achieved for agencies and other users:

National, full roll-out of the service in the main part of the service provision. Only the electronic linkage of some hospitals is lacking. In cases were no full electronic case handling is possible, pro-active support is being provided (40% of cases).

To agencies:
• Money saved per case,
• Time saved per case,
• Improved collaboration,
• Better data quality and more qualitative work, e.g. 62,000 certificates less per year,

To other users:
• Faster delivery of service,
• Time saved per case,
• Consideration of user's need and satisfaction,
• In most cases no applications are necessary. More timely receipt of payments
Source: http://www.egov-goodpractice.org
Project Home URL: http://www.welfare.ie/

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