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Single Regional Centre for Health Services Booking
Institution: Marketing and Communication Department, Laziomatica S.p.A.
Theme: Knowledge Management in Government, Institution and HR Management
Implementation Date: Sep 08, 2004
Summary: The Single Regional Centre for Health Services Booking (RECUP) is a single centralized system for booking health services through multi-user software. It involves the whole regional health structure, that is, both public and private health structures that provide specialized services, as well as those operating within the National Health Service. RECUP provides the following:

• A centralized database offering a comprehensive overview of the booking data;

• An Informative Panel of statistical data in order to assess the effectiveness of the provision of services;

• An information technology and organizational solution to reduce double or multiple bookings; and

• An effective booking system for those services considered a priority according to general practitioners.

The RECUP service ensures the benefits within the local single booking-centre (CUP) system, as well as the creation of the User Personal Medical Record with the collection of data on patients of health services at the hospital, ambulatory and pharmaceutical levels. It also provides for access to this information by medical staff and general practitioners through adequate, standardized security mechanisms to ensure the continuity of the assistance process.

Through RECUP, citizens can access directly some of the essential services offered by the regional health system through the use of telecommunication tools. The application software allows requests about availability, booking and cancellation in real time with the booking systems of the connected local health units through decoding, functionalities and standard methodologies.

The effectiveness of such a system depends on the punctual fulfilment of both criteria and technical specifications of integration between local operative systems and RECUP. The right to unlimited use of the licences for the service management software has been acquired with the aim of promoting the integration process between RECUP and the booking services of each local health unit.

The district-level integrated network of general practitioners, health care units and hospitals is able to interface citizens, health services providers and local health units.

The creation of this network is aimed at building a more stable patient-doctor relationship by making the general practitioner a clinical reference point for the treatment of the more common diseases and for assistance to patients suffering from chronic and degenerative diseases and by stressing the importance of role of the general practitioner as an initiator of the various medical procedures.

Moreover, this system makes it possible for specialist physicians and pediatricians to receive information useful for their daily work during which they prescribe diagnostic tests and send patients to specific health care structures. RECUP is part of the ongoing reconstruction in the process of booking diagnostic tests already ensured by the various local single-booking centres (CUPs) and now supported by the central RECUP.
Impact: The technological innovation of the RECUP project is one the main instruments that enables continuity of care to patients through the mutual availability and sharing of information provided by general practitioners, hospital and ambulatory specialists and the various health-care structures across the region.

Citizens/users are benefiting from the reduction in waiting time due to RECUP, and the region benefits from the reduction in costs resulting from the use of an integrated booking management system.
Source: Laziomatica S.p.A
Project Home URL: http://www.regione.lazio.it/web/sanita/ (in Italian)

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