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Auto E-counter Registration System
Institution: Automobile Club d’Italia; ACI Informatica S.p.A.
Theme: Knowledge Management in Government, Institution and HR Management
Implementation Date: Oct 08, 2005
Summary: Auto e-counter is a gateway to enable access to services and information relating to car registration and ownership. It is the first comprehensive exercise of collaboration between public and private organizations in the field of e-government implemented on a nationwide scale.

Auto e-counter has the capacity to dialogue simultaneously with the two key administrative partners in the motor sector: the Ministry of Infrastructure and Transport and the Automobile Club d’Italia. It also opens up the system to the possibility of new partnerships with private agents, namely, the car agencies.

Revision of the relevant legislation was a prerequisite for this project in order to streamline the roles and functions of the two key administrations mentioned above while providing the necessary legal framework for the operation of the new range of partnerships involved in the e-solution. In addition, there was a need to enable direct access to information in the databases of both the Ministry and Automobile Club d’Italia in order to simplify administrative procedures and the provision of certificates to the motoring public.

Rationalization of the use of existing infrastructure involved a substantial reorganization of front and back offices to enable them to face the challenge of the introduction of such a major programme involving new ICT.
Impact: Before the introduction of the auto e-counter, the certificates of car ownership and car registration were issued by two different administrations in different time frames. Following the introduction of the online service, citizens can request and receive a service tailored to their needs.

A main feature of the project is immediate delivery (in real time) of all certificates required, including the car licence plate in case of initial registration, in order to simplify the life of the motoring community.
Source: Europa
Project Home URL: http://www.aci.it/wps/portal (in Italian)

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