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The Central Register of Residence (CRR)
Institution: The Support Unit ZMR (Zentrales Melderegister)
Theme: Knowledge Management in Government, Institution and HR Management
Implementation Date: Mar 01, 2002
Summary: Emphasis in this good practice case will be given to theis about the provision of two most relevant services for citizens and businesses, the certificate of residence, which is a proof of regular residence andthat is required by many institutions, and the registry information service.

These services are only two services inamong the range of Austrian eGovernment services, which rely on a central repository containing all personal and residence data of all Austrian residents – the Central Register of Residence (CRR).

The CRR is the core of all public services offered to citizens respectively of services where up-to-date residence information is needed. All 2,359 municipalities are connected to the CRR. Currently, an average of about 120,000 and a maximum of 360,000 queries are conducted per day.
Impact: With the CRR, all addresses of an Austrian resident are centrally available.
This offers implies various benefits to to the public authorities as well as to the people demandingothers who require registration information or certification, as follows:

  • Changes in local registry are immediately centrally available;
  • A list of all Rresidents is available;
  • More timely receipt of better quality registration data;
  • Primary and secondary residences are available to authorities at each registration process;
  • Improved search functionalities by keeping data history;
  • Fully online delivery of the certificate of residence;
  • Faster processing of information service;
  • Reduced workload on both sides, and, at the same time, more qualitativehigher quality work processes;
  • Reduced postage cost;
  • Annual disclosure of draftees;
  • Use of central repository as thhe core for other public services.
Source: European Commission
Project Home URL: http://zmr.bmi.gv.at (site only available in German)

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