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My Account: Electronic Tax Payment
Institution: Individual Returns and Payments Processing Directorate, Canada Revenue Agency
Theme: Institution and HR Management
Implementation Date: Jun 16, 2003
Summary: My Account, implemented by the Canada Revenue Agency, is a fast, efficient and secure self-serve Internet application designed to provide Canadian taxpayers with a Web-based tool for accessing tax information and managing their personal income tax and benefit account online.

Using My Account through the Canada Revenue Agency web site, individuals can now obtain information on income tax returns for the current and prior years and on the individual tax account such as the tombstone information, refund status, balance owing and benefits received, and tax payments that they have made.

Where applicable, they can also obtain information on the Registered Retirement Savings Plan, Home Buyers’ Plan and Lifelong Learning Plan calculations and limits; the goods and services tax/harmonized sales tax credits; and Canada child tax benefits.

Individuals can also change their tax return after it has been submitted or disagree with an assessment or determination.
Impact: My Account has increased the Canada Revenue Agency hours of personalized service to 21 hours a day, seven days a week.

It is generating ongoing cost savings for the Agency through reduced numbers of enquiries along with increased compliance and client satisfaction.

The reduced number of calls to existing enquiries telephone lines allows for more rapid service to those calls that the Agency still receives.

This service supports the commitment of the Government of Canada to provide its most commonly used services online by 2005 and to be known around the world as the government most connected to its citizens.

Between June 2003 and December 2004, over 2.3 million Canadians successfully accessed My Account. It generated significant intangible benefits, such as heightened client satisfaction and an improved image for the Canada Revenue Agency.
My Account is also a prototype for the broader My Government of Canada Account through which Canadians will be able to view their information with all participating departments.
Source: Canada Revenue Agency
Project Home URL: http://www.cra-arc.gc.ca/eservices/tax/individuals/myaccount/help-e.html

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