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The Government On-line Initiative (GOL)
Institution: Government of Canada
Theme: Electronic and Mobile Government, Citizen Engagement, Internet Governance
Implementation Date: Oct 01, 1999
Summary: The Government On-Line Initiative has succeeded in making the Canadian government more and more connected to its citizens.

Throughout the initiative, the objectives remained focused on:

  • providing clients with a more accessible government, where information and services are organized according to clients' needs, and are available 24/7 around the world, in English or French;
  • delivering better and more responsive services by implementing more efficient and timely electronic services;
  • building trust and confidence in on-line service delivery by ensuring that electronic transactions are protected and secure, and that personal information is safeguarded.

Two basic principles guided the efforts to use the Internet to benefit Canadians, Canadian businesses and international clients:

  • group information and services around clients' needs and priorities, NOT around the organization of governments;
  • build partnerships among federal departments and agencies and with other levels of governments to cluster services for the benefit of clients, NOT according to jurisdictions.
Impact: With strategic use of limited funds, the Government On-Line Initiative has been a catalyst for change to improve government services and multi-channel service delivery, and during its implementation period (October 1999 - March 2006) it was capable of meeting its objectives.

By March 2006, the Government On-Line Initiative allowed 34 departments and agencies to: provide citizens with a more accessible government, where information and services are organized according to their needs, and are available 24/7 around the world, in English or French; accelerate the design and delivery of 130 of the most commonly used services that are now delivered on-line; fundamentally re-think how they used the e-channel to provide information and services to clients; collaborate to offer "no wrong door" access to government services; share experiences, approaches, learning and tools while becoming more client-centric; build a secure and robust electronic infrastructure capable of expanding to support steadily more sophisticated on-line transactions in the future.

It also allowed important policy-related work to be undertaken to fundamentally transform the ways in which government interacts with citizens.

It is also thanks to the major changes produced by the GOL, that over the past five years Canada ranked the number one e-government in the world in Accenture's independent assessments.
Source: http://www.gol-ged.gc.ca
Project Home URL: http://www.gol-ged.gc.ca/index_e.asp

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