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Arkansas STAR: STreamline Auto Renewal
Institution: Office of Motor Vehicles (OMV)
Theme: Electronic and Mobile Government
Implementation Date: Jan 01, 1999
Summary: The STreamline Auto Renewal program (STAR) in Arkansas streamlines the automobile registration renewal process by linking insurance, county property tax assessment and payment records online. Before the implementation of STAR, the automobile owner needed four separate forms to renew a registration. Now they don’t need any. The owner could receive a new decal and registration certificate online within 48 hours of renewing.

STAR was implemented in three phases:

• Phase I was the insurance verification process.
• Phase II was the verification of personal property tax information for each automobile in the state.
• Phase III was the enablement of Internet and telephone renewals.
Impact: The faster renewals with virtually no errors or payment problems have resulted in enthusiastic support from both automobile owners and government officials. The use of STAR has grown steadily since its introduction. It greatly saves the citizens time and effort. When automobile owners who used STAR were surveyed about their experience, more than 98% said that STAR was more convenient than mail or in-person renewal. In the long run, as it lightens the workload within the field offices, it will give the government the ability to adjust staffing to meet the reduced demand for in-person service.
Source: IBM
Project Home URL: http://www.state.ar.us/dfa/motor_vehicle/mv_index.html

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