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Customs Service Online
Institution: National Customs of Bolivia
Theme: Institution and HR Management
Implementation Date: Jan 01, 2002
Summary: Bolivia’s National Customs has initiated an administrative reform and modernization process with a strong computer science component. The computer science architecture introduced is centrally operated, so that all the country’s customs and foreign trade operators are connected to the national office through the Internet. The national office has a main server which processes and stores all foreign trade operations. Transactions are carried out on-line, in real time, without transcription processes and avoiding subsequent quality controls.
The system is organized as Intranet and Extranet. The first is a private network which can only be acceded by authorized persons (foreign trade personnel and operators), via LAN or EDI. The second is an Internet Web Portal which is open to anyone navigating in the network. The services include: on-line reporting forms, enquiries and suggestions, enquiries regarding present tariffs, enquiries regarding declarations by exporters, on-line registration of vehicles to be brought into the country and verification of certificates of origin.
Impact: The online customs system brings significant benefits for all its users and the country. It strengthens customs operations and allows automated registration of customs procedures. It also facilitates foreign trade operations and increases the institution’s transparency and efficiency.
Source: Institute for Connectivity in the Americas (ICA)
Project Home URL: http://www.aduana.gov.bo (only available in Spanish)

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