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Web Portal for the Online Submission of the Tax Return Form
Institution: Dirección General Impositiva, Ministerio de Economía y Finanzas
Theme: Institution and HR Management
Implementation Date: Jan 01, 2002
Summary: The design and development of the web site for the online submission of the tax return form are the results of a wider initiative started in the 1980s and further developed in its current form only in the 1990s.

The main purpose of the system is to provide taxpayers with the assistance needed when they opt for filing the tax return form via the web site. The aim also is to increase the use of ICT to improve information management through a more efficient and effective use of the available resources.

The web site provides four main services: access to institutional information and to relevant laws, rules and regulations; downloading of forms; online submission of the tax return form; and online issuance of tickets for payment of taxes.
Impact: The web site greatly reduces the time needed by the public officers to manage the information received and to provide an answer.

Prior to the implementation of the new system, two steps had been required in order to process the tax return form within the competent office: submission of the tax return form followed by payment of the taxes.

The user can now submit the form online and, with the printed copy of the same, pay the taxes to the cashier. As a result, the time required to complete the entire process has been reduced by half since the taxpayer can submit the form and obtain its approval as well as the payment ticket online.

Although the impact cannot be quantified financially, the simplification of the process and the reduction in the time needed to complete the process have decreased the transaction costs for the users.
Source: Organization of American States
Project Home URL: http://www.dgi.gub.uy (in Spanish)

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