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Computerization of Passport Issuance System
Institution: Government of India
Theme: Institution and HR Management
Implementation Date: Jan 01, 1989
Summary: The computerization of passport offices at RPO Delhi was entrusted to NIC as a pilot project during 1989. It has been extended to various other passport offices over the subsequent years. Presently all the 30 passport offices all over India have been computerized.
The computerization of the individual passport office may be divided into various phases including basic computerization, Index card image capturing, Online Index checking and passport printing.
In addition, the computerization of passport application collection centres, provision for authenticated e-mail services, communication between the passport offices and district offices through authenticated e-mail, electronic storage and retrieval of documents furnished by the applicants are in full swing.
Apart from this, public facilitation services such as web enquiry, tele-enquiry, touch screen kiosks, SMS services, online registration are also in progress.
Impact: A central database with passport applicant details including photograph was created at NIC HQRS, New Delhi. The database has over 60 million records. The access is provided to all the Passport Issuance Authorities in India and abroad, immigration authorities and other selected security agencies. The creation of this database has made a revolutionary change in the Passport Issuance System resulting in the following major impacts:
• Relief for Indians to get passport services outside the country across the counter, especially when they lose their passport, which used to take several days/weeks.
• The database has helped security agencies to detect fake passports without visiting individual passport offices.
• It has helped immigration authorities to detain or release passengers immediately in case of suspect passports.
A project of scanning over 30 million passport applications having 400 million pages across the country was completed recently. This is a step towards a reduced paper office approach in passport offices. Hence the following has been achieved:
• Release of space in prime areas.
• File retrieval has become instantaneous.
• Avoidance of missing evidence.
• Investigations regarding forgery of passports have became possible without approaching the passport offices.
In the recent pendency clearance drive at RPO Delhi, it was demonstrated that about 60 officials can produce over 35,000 passports in a span of 10 days by using the existing IT infrastructure. Presently the Indian passport is just a step away from e-passport.
Source: E-government Toolkit for Developing Countries, UNESCO
Project Home URL: http://passport.nic.in/

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