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LokMitra - the Web-enabled Government-Citizen Interface
Institution: Government of Himachal Pradesh
Theme: Electronic and Mobile Government, Citizen Engagement, Institution and HR Management
Implementation Date: May 01, 2001
Summary: The Government of Himachal Pradesh is committed to providing the general public, especially living in distant rural areas of the State, with the benefits of “Using Information Technology (IT) in Governance (E-government)” at their doorstep.

The Web-enabled Government-Citizen Interface, named as LokMitra, is one such step of the State Government in that direction.  Hamirpur district has been chosen for introducing the project on a pilot basis by setting-up a district-wide intranet. To facilitate the acces to LokMitra 25 Soochna Kendras (Citizen Information Centres) have been set up at centrally located Panchayats.

  • The project is expected to result in various direct/indirect social, as well as economic, benefits to the rural masses, 
  • Better dissemination of government information, resulting in better awareness among rural masses about various Government schemes and bringing in transparency.
  • Saving in time & cost of people visiting District headquarters time and again for getting information, lodging complaints & inquiring their status etc.
  • Reduction in response time by the concerned departments and increase in their accountability to people.
  • Virtual Extension Counters for the Government, by way of using these Centres for getting the departmental Data entered and transmitted from time to time.
  • A common platform for the people to interact with each other on mutual interests e.g. matrimonial, sale/purchases,
  • Additional income opportunities from these Centres by using them for General Training, Word Processing and Data Entry jobs, and extending Internet Access also in case the Centres procure dial-up Internet connection from any of the Internet Service Providers (ISPs) available in H.P.
  • Employment generation by way of allowing opening up of more such Citizen Information Centres in the private sector.

Among the services offered, the following can be named: Possibility offered to the citizens to ask questions or submit general grievances and classified complaints, availability of downloadable forms for various purposes, publication of vacancies and tenders, provision of contacts to all government departments, provision of market rates, etc.

The LokMitra Interface is proposed to be later expanded to all the Districts in the State by making it available through the Internet, thereby increasing the employment generation and facilitating the growth of Internet Service Providers (ISPs) also throughout the State.

Impact: To measure the impact of LokMitra the Government uses some of the major Success Stories like the following ones:
  • Sh. Brij Lal deposited a cheque for Rs.165,000 in the Punjab National Bank, Tauni Devi on 16.11.2001. However, the payment was not credited to his account. Through LokMitra, the payment was made by the bank on 13.12.2001.
  • On a complaint from the Up Pradhan of Morsu Sulatani Panchayat, the 12 electricity poles which were rotten were replaced in the village of Kasiri.
  • The place for garbage collection was marked on a complaint from the Pradhan, Vayopar Mandal, Jahoo.
  • Installation of Sign Board on the Jahoo-Sulgwan via Hor road on people’s demand.
  • Sh. Paramanand  of village Dohag, Tehsil Bhoranj,  complained that he retired on 21.9.2001.  However, he did not get his commuted  pension  till  20.12.2001.  On the very next day, the  District Treasury Officer released  the commuted pension to Sh. Parmanand.
Source: E-government Toolkit for Developing Countries, UNESCO
Project Home URL: http://himachal.gov.in/lokmitra/lokmitra_hdr.htm

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