Home > United Nations Online Network in Public Administration and Finance (UNPAN)
1. Global
Global
2. Africa
Africa
3. Arab States
Arab States
4. Asia & Pacific
Asia & Pacific
5. Europe
Europe
6. Latin America & Caribbean
Latin America & Caribbean
7. North America
North America
The Vijaywada Online Information Center (VOICE)
Institution: City of Vijaywada, Govt. of Andhra Pradesh
Theme: Citizen Engagement
Implementation Date: Jan 01, 2000
Summary: The Vijayawada Online Information Centre (VOICE) has been established to provide computing infrastructure at Vijayawada Municipal Corporation and for the setting up of Information Kiosks at important public locations in the city of Vijayawada to benefit the local public.

VOICE was launched in June 1998 and implementation was completed in December 1999 to deliver municipal services such as building approvals and birth and death certificates to the people of Vijayawada. It also handles the collection of property, water and sewerage taxes.

The VOICE system uses five kiosks located close to the citizens in different parts of the city, and these are linked to the back end processes in the municipal offices through a wide area network. Citizens can go to any of the five kiosks, access some information from an Interactive Voice Response System, or connect to the Web server and retrieve information through the Internet.

VOICE is a local initiative, not part of a grand design in the State's e-government effort, and the application constitutes an example of a partnership between federal and state government agencies, the municipal government, and a software development company. 
Impact: The benefits have accrued to the citizens and the municipal government. Corruption has been reduced, services are quicker, and the municipality has become more responsive. In its first twelve months of operation, the system issued 15,000 birth/death certificates, 2,100 building approvals and 224,000 demand notices for taxes. Nearly 7,700 grievances were registered, during the first twelve months, of which 97% were resolved. Each commissioner can view these statistics by wards and departments, making monitoring more effective. Nearly 700 suggestions have been sent by citizens.

All internal processing of applications is now screen-based, generating greater efficiency. For example, the rent calculation for the bill boards is automatic and transparent; the system tracks advertising agencies that have not renewed contracts; and outstanding collections are sent timely notices.
Source: http://www.itforchange.net
Project Home URL: http://unpan1.un.org/intradoc/groups/public/documents/apcity/unpan001773.pdf
Documents:
Return

 Tag This
Rate:
0 ratings
Views: 3461

Comments: 0 Bookmarked: 0 Tagged: 0



0 Comments | Login to add comment
Site map | FAQs | Terms and Privacy | Contact Us
Copyright 2008-2010 by UNPAN - United Nations Public Administration Network