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Online Procedures Enhancement for Civil Applications
Institution: Municipal Government of Seoul
Theme: Knowledge Management in Government
Implementation Date: Oct 08, 1999

For a direct and convenient interface with the citizens, the Seoul Municipal Government created an Internet portal called Online Procedures Enhancement for Civil Applications, or OPEN, symbolizing that it opens up administrative procedures to the public. The system publishes information relating to the services, permits and licences issued by the local government.

The portal explains the various elements of the anticorruption drive, displays an anticorruption index and survey results, and educates citizens on rules and procedures. For each procedure, information about required paperwork and how applications are processed is provided on the Web.

The system also includes information on the city department in charge and on the staff in charge as well as a telephone number. The status of an application can be tracked by the applicant on a web site. The system was recognized as a "good practice" at the 9th International Anti-Corruption Conference in Durban, South Africa, in 1999

Impact: The OPEN system helps to minimize the potential for collusion and municipal bureaucracy. In addition, it enables real-time monitoring of the progress of an application for a permit or licence. Results from a survey of 1,245 citizens showed that 84.3 per cent (984 out of 1,167 persons) believed that OPEN led to greater transparency.
Source: Municipal Government of Seoul
Project Home URL: http://english.seoul.go.kr/gover/initiatives/inti_open_system.htm

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