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Car Park Portal
Institution: Urban Redevelopment Authority (URA)
Theme: Citizen Engagement
Implementation Date: Jan 01, 2002
Summary: The Urban Redevelopment Authority (URA) set up the Car Park portal to enable motorists to obtain information and make transactions on all parking-related e-services. Since January 2002, motorists have been able to go online to make season parking ticket applications, renew season parking tickets and make payment for their parking offence notices. As of June 2002, motorists could go online to apply for a vehicle parking certificate for heavy vehicles, renewal of vehicle parking tickets, temporary use of parking lots for non-parking purposes, use of seasonal parking for a temporary vehicle, sale of parking coupons to coupons agents, and appeals of parking offence notices for parking offence summonses. These e-services have made it easy for motorists to submit the applications and make payments from the comfort of their homes, eliminating the need to make physical trips to URA.

In July 2004, the Payment for Parking Offence Notices e-service was further enhanced by allowing motorists to settle their parking offences online immediately on the day of issue. Previously, motorists had been able to settle their parking offence notices through URA online only one to two days after the date of issue because the system had to update the latest notices online before accepting payment. An average of 60 motorists a month makes use of this improved feature.

Also in July 2004, an e-service for the Season Parking Waitlist was implemented. Previously, applicants who were interested in finding out their application status on the waiting list had to visit the Customer Service Counter, call the URA Call Centre or write to URA. Given the relatively simple nature of such queries, some waiting list applicants had requested that a more convenient enquiry channel be made available. Applicants on the Season Parking Waitlist can now log on to the URA web site at their own convenience to check their application status at any time instead of being restricted to office hours.

In August 2004, URA collaborated with two other government agencies – the National Registration Office and the Land Transport Authority – to dispense with the need for motorists to submit their vehicle log card and personal identity card for online season parking applications
Impact: The parking-related e-services increased customer convenience. The implementation of the simple but effective Season Parking Waitlist e-service reduced the number of queries handled by the URA Call Centre and Counter by about 70 per cent. This has freed up tight resources for use in dealing with other, more complicated types of enquiries. The change involving the National Registration Office and Land Transport Authority leverages networked government infrastructure by enabling people to obtain the required information directly from these two agencies so as to increase customer convenience. This change benefits 3,000 motorists annually.
Source: Urban Redevelopment Authority
Project Home URL: http://spring.ura.gov.sg/lad/ecas/motorist/st/st_intro.cfm

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