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Electronic Development Application Module
Institution: Urban Redevelopment Authority (URA)
Theme: ICT for MDGs, Citizen Engagement
Implementation Date: Nov 01, 1999
Summary: One key function of the Urban Redevelopment Authority is development control to facilitate the physical development of Singapore in accordance with the Master Plan. In November 1999, URA launched the electronic development application (EDA) system. The system enables users to submit development applications involving computer-aided design (CAD) drawings, electronic forms and reports from the comfort of their office or home via the Internet to URA for approval. It also enables applications to be fully processed electronically at the back-end.

From the perspective of technology innovation, the EDA system adopted the public key infrastructure and smart card technology incorporating digital signatures via NETRUST for making secure electronic transactions.

From a business perspective, URA was among the first planning agencies in the world to use the Internet to offer an electronic submission platform for development application proposals on a nation-wide scale.

From a process perspective, the EDA system applied substantial business process re-engineering involving the entire end-to-end processing, such as the viewing and checking of CAD drawings electronically. At the back-end, a document management system was deployed to carry out quick online searches and retrieval of electronic documents and digital plans.
Impact: The EDA system has resulted in productivity gains as it has enabled URA staff to do parallel processing of cases. Internally, URA has enjoyed substantial manpower savings as a result of business process re-engineering made possible by information technology.

Customers now enjoy greater efficiency, convenience and cost savings as there is no longer a need to print the drawings/documents, travel to various agencies’ counters or complete printed forms for manual submission.

The industry as a whole has benefited owing to lower business costs and faster turnaround time. For example, the turnaround time to approve a planning application has improved by more than 60 per cent from eight weeks when using the manual mode to three weeks through the electronic mode. The industry practitioners were converted to electronic submission and nearly 100 per cent e-submission of development applications was achieved in less than five years (by December 2004).
Source: Urban Redevelopment Authority
Project Home URL: http://edanet.ura.gov.sg/

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