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Knowledge Base of Innovative E-Government Practices

The Knowledge Base of Innovative E-government Practices is a compilation of recent case studies of Innovative e-government solutions, services and applications. The Knowledge Base does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront.


Public Window
Institution: World Bank
local CSOs
municipal governments of Ayacucho
municipal governments of Cajamarca
Pontificia Universidad Católica del PeruMarketplace
municipal governments of Tarapoto
Theme: Electronic and Mobile Government
Implementation Date: Oct 06, 2002
Summary: The Public Window is a window for transparency in public management aimed at strengthening democratic participation. The widespread publicity surrounding corruption in the Fujimori government was a strong catalyst behind the creation of the Public Window.

The initial phase of the project enabled the implementation of information systems called Public Windows in Ayacucho, Cajamarca and Tarapoto.

Citizens in these three cities can capitalize on the power of the Internet to learn how their local governments are structured, access information about municipal officials, see how public funds are spent, and obtain information on procedures for obtaining a birth certificate, restaurant permit or other official documents. Whereas such information was previously unavailable to the public or difficult to obtain, now it can be retrieved in seconds through a customized Web search.
Impact: In addition to promoting public-sector transparency, the project strengthens the capacity of local government organizations through the use of technology to streamline their operations. As a result, government officials are using e-mail to communicate internally and externally, and electronic database systems house information and knowledge to make their work more efficient.

Through the sharing of information and ideas, the Public Window has helped to solve or alleviate community problems.

For example, in Huamanga (Ayacucho), citizens complained that the garbage removal system was not working properly. The Public Window dialogue and research facilities pointed out that while the city had insufficient staffing and resources to meet demand, citizens themselves could reduce the amount of garbage that they produced. In addition, by paying local taxes on time, the city could better budget for the sanitation department to enable it to handle garbage disposal adequately.

The garbage collection issue provided a good example of how citizens, CSOs and government could work together to address urgent social problems. Building on the success of the project, the Government is looking at expanding the programme to twenty Peruvian cities.
Source: http://www.itu.int/osg/spu/wsis-themes/ict_stories/Themes/e-Democracy.html
Project Home URL: http://www.ventanacivil.org.pe/pls/webdb/vcultima.home_00
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