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Complex Computer System (KSI) for the Social Insurance Institution (ZUS)
Institution: The Social Insurance Institution
Implementation Date: ene 01, 2004
Summary: The KSI ZUS - comprehensive IT system developed by Prokom Software SA for ZUS - focuses on pension reform, with a multi-channel, secure system for filing pension information that involves citizen-to-government, business-to-government, and allows intermediaries to work on behalf of citizens and businesses.

KSI ZUS allows to settle over EUR 30bn in accounts of approximately 20m insured. ZUS, as the first public institution in Poland, made it possible for the payers to use the public key infrastructure and submit their documents by e-mail. Meanwhile, small enterprises may still use traditional hard copy.

Today, thanks to the legislative solutions and the growing popularity of the Internet, approximately 75% of the employers file documents via e-mail (which accounts for 90% of all the submitted documents), and of the over 250 million documents processed each year 90% involve eFiling.

The KSI ZUS system is developed as a centralized system: almost all information resources are stored in the central computer system and are centrally processed. The KSI ZUS system, given its range in Poland, and also its immense database (40TB), is one of the largest solutions of this kind in the world. The scale of the undertaking is also reflected by the fact that 15,000 employees of ZUS use the system every day.

This case was the winner of the 2005 eEurope Awards for E-government, and this initiative was judged to be extremely impressive, particularly with regard to the large scale institutional change that it involved.
Impact: In the implementation of the KSI ZUS system, ZUS was the first institution in Poland to use electronic means of communication with the employers on such a large scale. It quickly turned out that the use of electronic documents and signatures benefited both parties.

Lower labour intensity of the document preparation process reduced the need to contact ZUS in person and facilitated error detection and elimination – all these elements making the solutions implemented by ZUS an attractive model to be followed by other public institutions.

Despite the short time period, it has already had a high impact on the agencies, employers and insured persons, and has a high potential for transfer to other sectors and countries.
Source: http://www.e-europeawards.org and www.egov-goodpractice.gov
Project Home URL: http://www.zus.pl/
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