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Knowledge Base of ICT Applications for Public Service

City of Sunnyvale Web Site
Institution: City of Sunnyvale
Implementation Date: ene 01, 2001
Summary: The City of Sunnyvale developed a city web site to provide better customer service by using technology to allow customers to obtain permits and information on-line 24 hours a day, seven days a week without having to visit or call City Hall. The city web site serves the citizens by providing, among other things, community information, interactive surveys, e-forms, e-payments and e-permits. This solution has been recognized internationally for its customer service-driven approach to administering building permits.
Impact: In terms of impact on the operations of government, the implementation of the city web site has reduced the time spent by the staff in gathering and providing information to customers in person or over the telephone. Users can now complete transactions in approximately 30 minutes, and they can receive the same information that they would at the One-Stop Permit Centre. However, they obtain the information faster and more conveniently
Source: Organization of American States
Project Home URL: http://www.e-onestop.net
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