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Knowledge Base of ICT Applications for Public Service

Washington DC Website Portal
Institution: Government of the District of Columbia
Theme: Institution and HR Management
Implementation Date: Jan 01, 2003
Summary: The District of Columbia comprehensively expanded and redesigned its government web portal, www.dc.gov, to provide the District’s 575,000 residents, 95,000 businesses, and 19 million visitors a faster, easier, and richer avenue to the District’s wealth of information and services.

The portal features a set of online information centers—or subportals—that address residents’ top concerns; an online database of more than 1,800 social service providers named “Answers,Please! Online”; and the Downtown Birds-Eye Tour that takes users on an aerial view of Washington and provides tourism information.

The content is available in Dutch, French, German, Greek, Italian, Portuguese, and Spanish, plus online city services guides in Chinese, Korean, Spanish, and Vietnamese.
Impact: The District of Columbia web portal improves the government’s interaction with the public by reaching more constituents, providing greater customer satisfaction, enhancing participation in government, supporting education, and increasing tourism-based tax revenues.

The portal’s content is easier to navigate and brings services to the forefront. The portal also results in content made available in 10 languages, improved online transactions, and personalization features, and more intuitive search functions
Source: Stockholm Challenge Award
Project Home URL: http://www.dc.gov
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