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E-Poupatempo
Institution: Government of the State of São Paulo
Implementation Date: Jan 01, 2001
Summary: In São Paulo, Brazil, the state government has created Centers for attending the Citizens called "Poupatempo" (TimeSaver). The Poupatempo model brings together agencies at multiple levels including state, municipal, and federal government to provide services to citizens in a single location. Public services such as licenses, vehicles’ registration, driver’s license issuance and renewal, permits, unemployment services, etc., which traditionally have been delivered by disparate government agencies, at different locations, and with very different service standards, have been brought together in a single location by Poupatempo. The number of services may vary between Poupatempo centers according to their size. In total, more than 300 separate services are provided by Poupatempo's participating agencies.
Despite the evident differences in agency culture and types of services that these government agencies provide, Poupatempo instills uniform standards for service quality. The objective is not simply to deliver services more quickly, but also to strengthen the ideals of citizenship by treating each person who enters a Poupatempo center with respect and dignity -- and by applying the same service rules and standards -- irrespective of a person's social class, occupation, race, gender, etc. As a consequence, Poupatempo also helps in earning greater respect from the public for state government and its employees.
The EU @LIS project “Electronic GOvernment Innovation and Access (eGOIA)”, which aims at showing public administration services oriented to a broad public included Poupatempo in the list of best practice examples from Europe and Latin America.
Impact: The number of people served by Poupatempo is considerable with an average of 6 million services delivered yearly. For updated statistics on the services delivered and the citizens attended by location visit http://www.poupatempo.sp.gov.br/dados_est/index.htm.
Source: http://www.acessasp.sp.gov.br/html/index.php
Project Home URL: http://www.poupatempo.sp.gov.br
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