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Knowledge Base of ICT Applications for Public Service

Online Tax System
Institution: Internal Taxation Service
Theme: Electronic and Mobile Government, ICT for MDGs, Knowledge Management in Government, Citizen Engagement, Institution and HR Management
Implementation Date: Oct 06, 1998
Summary: The Internal Taxation Service of Chile is responsible for the collection of both individual and corporate taxes. In 1998, it launched a new online tax service to replace its manual system for filing tax returns. The new service was implemented using Oracle’s Internet-based technology. It went through two phases. The first phase involved placing taxpayers’ information online so that the taxpayers could find information there rather than visiting their nearest office or calling for a printed document. In the second phase, the web site was made interactive. Individuals were then able to check their tax status and file their taxes online. The technological platform created by the Internal Taxation Service can streamline the tax-filing and information process while maintaining reliability. The system could also be expanded painlessly to meet projected growth.
Impact: The new online tax system has saved money on printing, distribution and processing time and has increased the accuracy of tax collection. It equipped the tax authority with the resources it needed for the foreseeable future and offered taxpayers a higher standard of service along with swift, easy access to vital tax information. For example, the new system allows taxpayers to file returns online and receive an assessment in 12 hours instead of several days, as had been necessary under the earlier manual system. Just three years from the start of Internal Taxation Service interactive services, over 400,000 taxpayers have checked their assessments online, with over 183,548 sworn returns and 89,355 income tax returns received. In addition, the Chilean exchequer has collected $1.943 billion through the electronic system.
Source: World Bank
Project Home URL: http://www.ssi.cl
Documents:
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