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Knowledge Base of ICT Applications for Public Service

E-consultation Module
Institution: Urban Redevelopment Authority (URA)
Theme: Electronic and Mobile Government, ICT for MDGs
Implementation Date: Oct 08, 2001
Summary: The E-consultation module launched by the Urban Redevelopment Authority (URA) uses the Internet and Web technology extensively to reach out to citizens and industry partners to ensure that the physical planning of Singapore incorporates feedback and various perspectives and concerns. All key URA events and launches are communicated through interactive web sites in addition to physical exhibitions in order to reach out to more people. Every web site is carefully designed to facilitate understanding and consultation of the various visions and plans online.

Furthermore, as part of the effort to help the government to connect citizens with one another and with the government, URA has identified suitable guidelines and policies for public consultation with citizens and customers through the Internet unless the issues involved are sensitive and inappropriate for public deliberation.

To date, URA has successfully implemented two e-consultation projects. The first e-consultation was on the development of guidelines for landscape decks. Since this was a new form of development for car parking, URA actively sought the feedback of professionals on the proposed guidelines to ensure that the guidelines would result in a quality living environment for the citizens. The guidelines have since been released and adopted by developers in several residential development projects.

The second e-consultation focused on developing a set of guidelines for the location of child-care centres in residential areas that would take into account the citizens’ needs for quality child-care facilities and noise concerns, traffic and the quality of the homes around the child-care facilities. The feedback of the e-consultations has been used in finalizing the guidelines, which will be released soon.
Impact: The innovative use of information technology enables URA planning products to reach out to more people. For example, the web site on the Parks and Waterbodies Plan attracted 20,000 visitor sessions and the online City Centre Exhibition in July 2003 drew 11,000 visitor sessions.
Source: Urban Redevelopment Authority
Project Home URL: http://www.ura.gov.sg/econsult/index.htm
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