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Government Call Centre Expanded in Malaysia
Source: FutureGov, by Sumedha Jalote, http://www.futuregov.asia/articles/2013/feb/13/government-call-centre-expanded-malaysia/
Source Date: Wednesday, February 13, 2013
Focus: Institution and HR Management
Created: Feb 14, 2013

The government expanded its 1 Malaysia One Call Centre (1MOCC) last month to bring 25 ministries and agencies into the project. 

1MOCC was set up in November 2012 to create a single point of contact for citizens to get in touch with all participating government departments and ministries. The public can use five channels to communicate with the government - telephone, SMS, fax, email and social media. 

The first phase of the project involved 21 agencies, including the Prime Minister’s Department, Malaysian Immigration Department and the Road Transport Department. 

The second phase brings organisations such as the ministries of tourism, education, women and health. Citizens can call 03-8000-8000 to make enquiries, file complaints or give suggestions and feedback about any of the participating ministries. 

The third phase is expected to be launched in March, and will cover all federal and state agencies.
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