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Public Administration News  
Australian State Engages Citizens to Transform Service Delivery
Source: www.futuregov.asia
Source Date: Tuesday, February 18, 2014
Focus: Training Institutions
Country: Australia
Created: Feb 24, 2014

Queensland State in Australia is engaging citizens to revitalise the delivery of frontline services through the One-Stop Shop.

Information Technology Minister, Ian Walker, said that the One-Stop Shop will transform the way the Queensland Government delivers its frontline services, putting the customer first with a faster, simpler, more convenient approach.

The Government has selected two areas - Scenic Rim and Lockyer Valley - to launch a pilot of its One-Stop Shop programme based on their varied spread of industry and growing residential populations.

“We’ll roll out a pilot programme trialling different models for service delivery and continue to work with residents to adjust and improve, and evaluate their successes,” the Minister noted.

“Whether customers jump online, call or visit a counter, we want to make it easier to apply for and receive everything from fishing licenses, baby capsule hire and business support to camping permits and emergency updates.”

“Our plan is to have moved 200 services online by the end of 2015 and we’ve made great progress with 38 new services online since July last year, including registering relationships, requesting historical birth certificates and checking your vehicle registration,” he added.

This pilot will not only deliver better services for residents of Scenic Rim and Lockyer Valley, but will act as a template of how to improve service delivery across the State, he concluded. 

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