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UK to Develop Next Generation Shared Services
Source: FutureGov, by Sumedha, Jalotehttp://www.futuregov.asia/articles/2013/jan/04/uk-develop-next-generation-shared-services/
Source Date: Friday, January 04, 2013
Country: United Kingdom of Great Britain and Northern Ireland
Created: Jan 04, 2013

The Cabinet Office in the United Kingdom published a Strategic Plan for Next Generation Shared Services on 28 December, outlining how government departments will work together to share functions such as procurement, finance and payroll by the end of 2013, with full delivery of the programme by 2014.

The implementation of shared services is expected to deliver savings of between £400 and £600 million (US$650 to $975 million) a year in administration costs.

The strategy sets out a new model of shared services which includes five service centres instead of the current eight. Two of the centres will be independent, while three existing government centres – Ministry of Defence, Revenue and Customs and the Ministry of Justice – will continue to provide services.

The document also lays out a plan to create a Crown Oversight Function to deliver improvements in the quality of service and reduction in the operating costs of shared services, in co-operation with different departments.

“We want sharing services to become the norm, so every department has high quality, flexible and resilient services available,” said Francis Maude, Minister for the Cabinet Office. “This means they can focus on their priority of implementing policy and delivering key public services.”

“The Civil Service needs to do things faster, be smaller and to provide more services online. It needs to be more unified so we have an exceptional Civil Service delivering the best for Britain.”

Stephen Kelly, Chief Operating Officer for Government, will oversee the programme and work with departments to drive through the transition.

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