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Featured Titles
The featured titles of the Department of Economic and Social Affairs (DESA), Division for Public Administration and Development Management (DPADM), include the flagship United Nations E-Government Survey 2012 and the Division's most recent titles, the Compendium of Innovative E-Government Practices Vol. IV and the Compendium of ICT Applications on Electronic Government Vol. 3. You can immerse yourself in a highly accessible history of the United Nations contribution to the improvement of public administration since 1948, or browse and research through the many cases provided in the compendia on information and communications technology (ICT) applications on electronic government, as well as the compendia on innovative e-government practices.
To open a book, just click on the cover. These titles are presented as flip books. So you can view them, zoom in and navigate as if you were reading an actual book. If you would like further information on any of the featured titles or to view them as pdfs, just click "for more information".
United Nations E-Government Survey 2012 |
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The United Nations E-Government Survey 2012 finds that many have put in place e-government initiatives and information and communication technologies applications for the people to further enhance public sector efficiencies and streamline governance systems to support sustainable development. Among the e-government leaders, innovative technology solutions have gained special recognition as the means to revitalize lagging economic and social sectors...more info |
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World Public Sector Report 2010 |
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Countries emerging from conflict situations are almost always plagued by social upheaval, damaged infrastructure, reduced productive capacity, severe revenue shortfalls, seriously weakened human resources and greatly diminished security. The challenges are daunting as post-conflict governments strive to ensure peace and security, foster social reconciliation and promote development. Yet recovery is possible if the public administration can earn the trust of the people...more info |
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Good Practices and Innovations in Public Governance 2003-2011 |
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This publication provides an overview of 145 successful innovations in governance and public administration from 50 countries that received the United Nations Public Service Awards, which is the most prestigious international recognition of excellence in public service. The purpose of this book is to disseminate, through descriptive case studies, information about innovative practices by looking at the problem that led to an innovation; the solution that was designed and implemented to respond...more info |
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Compendium of Innovative E-Government Practices, Volumes IV |
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In the face of increasing demands on governments to become more effective and efficient, coupled with a need to pay more attention to user needs, governments have been forced to rethink their approach to service delivery.
Although many countries have implemented one-stop portals,
online transactions and e-participation possibilities, developing
public value in e-government is still at the initial stages of
conceptualization and implementation. As a result, not all e-solutions and e-services that governments provide fully meet the needs of the citizen...more info |
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Compendium of Innovative E-Government Practices, Volume III |
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As information and communication technologies are dramatically changing the lives of people around the world, governments must come to grips with finding solutions that will increase public value to their citizens. Governments' use of the Internet has revolutionized the speed and effectiveness of government service delivery and public administration. The benefits of online service delivery manifest themselves in a faster, cheaper, more personalized and efficient service delivery that citizens and businesses can access 24 hours a day, seven days a week...more info |
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Compendium of Innovative E-Government Practices, Volumes I & II |
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As information and communication technologies are dramatically changing the lives of people around the world, governments must come to grips with finding solutions that will increase public value to their citizens. Governments' use of the Internet has revolutionized the speed and effectiveness of government service delivery and public administration. The benefits of online service delivery manifest themselves in a faster, cheaper, more personalized and efficient service that citizens and businesses can access 24 hours a day, seven days a week...more info |
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Compendium of ICT Applications on Electronic Government, Volume 3 |
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Volume 3 of the Compendium, the third
in the series, focuses on m-technology software
products and applications in the areas
of citizen engagement that are being used in
both developed and developing countries. It is
important to note that m-technology is evolving
extremely fast. Some of the software applications
presented may have already been
modified and newer versions been released...more info |
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Compendium of ICT Applications on Electronic Government, Volume 2 |
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Volume 2 of the Compendium, the second in the series,
focuses on m-technology software products and applications
in the areas of human security and business
development that are being used in both developed
and developing countries. It is important to note that
m-technology is evolving extremely fast. Some of the
software applications presented may have already been
modied and newer versions been released...more info |
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Compendium of ICT Applications on Electronic Government, Volume 1 |
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Volume 1 of the Compendium, the first in the series,
focuses on m-technology software products and applications
in the areas of health (m-health) and learning
(m-learning) that are being used in both developed and
developing countries. It is important to note that
m-technology is evolving extremely fast. Some of the
software applications presented may have already been
modified and newer versions been released...more info |
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The Contribution of the United Nations to the Improvement of Public Administration:
A 60-Year History |
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The United Nations Programme on Public Administration, Finance and Development celebrated its sixtieth anniversary in 2008. The United Nations Department of Economic and Social Affairs (DESA) commemorated the anniversary by, among other things, publishing this book to highlight the broad historical background and path that the programme has gone through since its establishment in 1948 by United Nations General Assembly resolution 246 (III), to the present-day activities of the Division for Public Administration and Development Management (DPADM)...more info |
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World e-Parliament Report 2012 |
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By analyzing data contributed by 156 parliaments against the results of the 2008 and 2010 editions of the report, the World e-Parliament Report 2012 offers an unprecedented comparative investigation of the major trends, practices and experiences in the use of information and communication technology in the parliamentary environment. The 2012 edition also describes innovations and trends that have emerged since the previous report, such as tablet devices and open data...more info |
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World e-Parliament Report 2010 |
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Prepared by the Global Centre for ICT in Parliament, a broad partnership initiative of the United Nations Department of Economic and Social Affairs (DESA) and the Inter-Parliamentary Union, the World e-Parliament Report 2010 offers parliaments a useful instrument to assess the progress made by legislatures over the past two years and draw lessons from different practices and experiences. The report, based on data contributed by more than one hundred and thirty parliaments from around the world, continues to represent the most authoritative baseline against which legislatures can evaluate their own developments, identify innovative actions, and adopt measures to improve their capacity to participate in the information society...more info |
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